Refund Policy Effective Date: 05/08/2025 This Refund Policy governs the subscription purchases made through Veltos.ai, a product owned and operated by Pireality Metaverse Private Limited, a company incorporated under the laws of India with its registered address at Bangalore, Karnataka – 560041. By subscribing to our services, you acknowledge and agree to the terms outlined herein. 1. Subscription Billing and Auto-Renewal Veltos.ai operates on a monthly subscription model. Upon subscribing, your chosen payment method will be charged immediately, and your subscription will automatically renew every 30 days unless cancelled prior to the renewal date. You authorize us to automatically charge your payment method at the beginning of each billing cycle, without further action by you, until you cancel the subscription. 2. No Refund Policy All subscription fees are non-refundable. We do not offer refunds, whether full or partial, under any of the following circumstances, including but not limited to: You fail to cancel before the renewal date You do not use or access the product during the subscription period You are dissatisfied with features after purchase Your account was inactive or unused This strict no-refund policy applies regardless of whether the subscription is monthly, annually, or on any other recurring basis. 3. Cancellation Policy You may cancel your subscription at any time by logging into your account and following the cancellation procedure. Upon cancellation, your access will remain valid until the end of your current billing cycle. No partial refunds or credits will be issued for unused periods within the billing cycle. Please note that cancellation must be completed prior to the renewal date to avoid being charged for the next billing cycle. 4. Free Trials (If Applicable) In the event that a free trial period is offered, you will not be charged until the trial ends. Upon expiration of the trial, your subscription will automatically convert to a paid plan, and the no-refund policy shall apply thereafter. 5. Contact Information For questions or concerns regarding billing or this Refund Policy, you may contact us at: Pireality Metaverse Private Limited Bangalore, Karnataka, India – 560041 📧 Email: support@veltos.ai